What is your refund and refund policy?

Due to the nature of our products, we do not offer refunds and/or returns. If there is an error on our end we will do our due diligence tocorrect the issue. If there is an error on our part there is a 7-day grace period to request return. Please send an email tocustomerservice@lacedandco.comif there are any discrepancies with your order.

Do you ship anywhere?

Yes! we ship to anywhere in the U.S. and Internationally. When placing an order through online, please double check your order details before checkout. Billing and shipping address must match on all order. WE DO NOT SHIP TO P.O. BOXES.

If you are needing to use an alternate address when ordering, please send us an e-mail at:customerservice@lacedandco.comwith your order number, billing address, shipping address and copy of your ID.  

All orders that does not adhere to our guidelines will be cancelled.

How long will it take to process and ship my order?

Standard Shipping: Please allow up to 4 business days for payment processing and 3-5 business days for shipping excluding weekends and/or holiday ( If your order is placed on a weekend day, It will processed the following business day: Monday)

Can I receive my order tomorrow?

Express shipping: please allow up to 4 business days for payment processing and 1-2 business days for shipping. Please select this option at checkout. all orders ship after processing time.

How can I track my order?

Once your order has processed, you will receive an email with the tracking number to the e-mail you have provided to use. All orders are shipped through USPS & FEDEX with a signature required.

Once you tracking number is provider, please allow up to 48 hours for shipping activity.

Disclaimer:  At the time your order is released to the courier, Laced &Co. is no longer responsible for any courier delays and/or lost or stolen packages. If you have a package that is lost or stolen, please contact the courier to file a claim.

How many bundles do I need?

It Is our recommendation, when purchasing our bundles 3 bundles. For lengths 26’ and longer 4 bundles.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/125cc7-2/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/125cc7-2/privacy_policy).